MOSAIC WALL STICKERS

WATERPROOF · SELF ADHESIVE · CUSTOMER DESIGN

Delivery & Return



Shipping and Delivery Questions


1.      What does CentiPark.com charge for shipping an order?

2.      How long will it be before I receive my order?

3.      Do you ship to addresses outside the New Zealand & Australia?

4.      Do you ship to PO boxes or Military APO/FPO addresses?

5.      How can I contact CentiPark.com for additional assistance?

6.      What is the Return Policy of CentiPark.com?

7.      Are the shipping time-frames listed on your website guaranteed?

 


1.      Q: What does CentiPark.com charge for shipping an order?

A: Ordering items within 3Kg at any price, Standard Shipping* (New Zealand Post, 4-5 Business Days) costs NZD 8 (Northland)/ NZD 12 (Southland), AUD 15 (Australia NSW/QL)/ AUD 18 (West Australia)

In a hurry? We also offer Overnight Delivery**  for NZD15 (CourierPost Delivery, available only in New Zealand)

* Standard shipping (4-5 Business Days) is automatically applied to orders.

** Shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment. 2-Business Day shipping requires up to one day of processing prior to being shipped from our warehouse in Wellington. From the time you place an order, you can expect to receive items in 2-3 Business Days.

Overnight Delivery orders placed before 1 PM Auckland Time on a business day will be shipped out the same day. All other orders will be shipped out the next business day. However, due to payment type, and that company's approval procedures, there could be a delay in shipping your order if the billing information is inaccurate or delayed (International credit card usually needs 48~72hours for collecting payment ). Expedited shipping is not available for shipments to islands, PO Boxes, or APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Expedited shipping is also not available for shipments including items containing hazardous material by the Department of Transportation (fragrances, nail polish, etc) and some device due to the batteries they contain.

 

2.      Q: How long will it be before I receive my order?

A: For standard shipping, you should receive your order within 4-5 business days.

Please allow additional time for shipments to PO Boxes and military addresses (APO, FPO).

 

3.      Q: Do you ship to addresses outside the New Zealand & Australia?

A: At this time orders may only be shipped to New Zealand & Australia. Please keep in mind that using third-party shipping services to other international countries is at your own risk.

 

4.      Q: Do you ship to PO boxes or Military APO/FPO addresses?

A: Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Expedited shipping is not available to these address types.

 

5.      Q: How can I contact CentiPark.com for additional assistance?

A: If you need help with your order please feel free to email us or call our Customer Loyalty Team at +64-21-1045002.

 

6.      Q: What is the Return Policy of CentiPark.com?

A: We're glad you asked! See our Returns Section to see the entire policy.

 

7.      Q: Are the shipping time-frames listed on your website guaranteed?

A: CentiPark.com strives to fulfil all of the orders that we process within the quoted time-frames, CentiPark gladly stands behind the quoted delivery time-frames associated with each of the shipping types that we offer. ButCentiPark.com accepts no responsibility for packages that do not arrive within a stated time-frame due to Post Transport & Airline delay, extreme weather conditions or a force majeure.




 

Return Questions


1.      Do you process exchanges?

2.      How can I contact CentiPark.com for additional assistance?

3.      How do I return my order?

4.      I returned an incorrect or personal item in error. What do I do next?

5.      What if I received a damaged, defective or wrong item?

 

1.      Q: Do you process exchanges?

A: We are unable to offer exchanges at this time, however, we do accept returns(Goods must in unused condition or failure not caused by customer)! We are happy to accept a return within 30 days of the date of purchase.

Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition, it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

For further details please read "How do I return my order?" below.

 

2.      Q: How can I contact CentiPark.com for additional assistance?

A: If you need help with your order please feel free to email us or call our Customer Loyalty Team at +64-21-1045002.

 

3.      Q: How do I return my order?

A: Having second thoughts about your purchase? It’s OK – we're here to help. We're happy to accept a return within 30 days of the date of purchase.

Just a note: You are responsible for return shipping fees. All merchandise must be unworn and in the same condition, it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully.

Customers are responsible for all return shipping charges unless Goods in failure not caused by the customer. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.

Refund Processing:

The refund will be applied to the credit card or another method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).

*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your CentiPark account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the CentiPark Customer Loyalty team at +64 2 1045002 or email.

 

4.      Q: I returned an incorrect or personal item in error. What do I do next?

A: We will do our best to locate this item, but CentiPark.com is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following: Contact the return carrier and attempt to request a return to sender for the package/item, if at all possible. Also, contact our customer service team so we can put an alert on your account.

 

5.      Q: What if I received a damaged, defective or wrong item?

A: Should you receive damaged, defective, or the wrong item(s), please call us at +64 2 1045002 or email us at coustomer@CentiPark.com before you start the return process so we can help you.